Conversational AI (Voice + Text)

Zoice Style needed a scalable channel to provide training and gather customer scheme-related data.

• High volume of repetitive queries about loan information.
• Manual agents struggled to respond quickly and accurately.
• Lack of multilingual support.

We implemented a voice-enabled AI assistant capable of answering FAQs, collecting lead information, and routing complex queries. The assistant supports both voice and text channels, integrates with CRM, and provides analytics for continuous improvement.

• Significant reduction in response latency.
• Higher lead capture with structured data collection.
• Lower support costs and improved customer experience.